Our Reviews
Larry K|2025 GMC Terrain
Confirmed Sales Customer
4/5/2025
Ryan was very attentive and respectful in listening to my concerns and choices of acquiring a new vehicle. The process went very smoothly. He is very professional & courteous in the job he does!
RYAN MENAPACE
4/6/2025
Thank you for your kind words! We're so glad to hear our staff provided excellent service. We'll be sure to pass along your feedback, and we look forward to continuing to assist you with your vehicle needs!
GALLUP, NM
Anslem R|2020 GMC Yukon
Confirmed Service Customer
4/8/2025
Received good services and in timely manner.
4/9/2025
Hi there! We’re thrilled to hear we met your expectations! Our team works hard to provide excellent service, and we’re so glad you had a positive experience. If you have any further questions or need assistance, feel free to reach out!
TOHATCHI, NM
Joan J|2023 GMC Sierra 1500
Confirmed Sales Customer
4/10/2025
Very good service, it was comforting, no hassles, just awesome
RYAN MENAPACE
4/11/2025
We want all our clients to have a comfortable and stress-free experience with us! Your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
WINDOW ROCK, AZ
Kevin D|2025 GMC Sierra 1500
Confirmed Service Customer
4/11/2025
Ben and the entire crew were very professional and pleasant to work with. Our warranty issue was taken care of in a very timely manner.
4/13/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
GALLUP, NM
Brenda Y|2025 GMC Canyon
Confirmed Service Customer
4/18/2025
Customer service was excellent and friendly staff very informative of what needed to be done to my vehicle and my safety was number one.
4/20/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope to see you soon!
PINEHILL, NM
Bernie Y|2024 GMC Yukon XL 1500
Confirmed Service Customer
4/23/2025
Excellent customer service!!!!
4/24/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
WINDOW ROCK, AZ
Louise O|2018 GMC 1500 Sierra
Confirmed Service Customer
4/30/2025
It was a fast job working on my truck. They did an awesome job,
5/1/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s wonderful to know we delivered such a positive experience. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
WINDOW ROCK, AZ
Henry H|2025 GMC 2500HD Sierra
Confirmed Sales Customer
4/30/2025
Mr. Trever was very courteous, considerate, and thoughtful of our situation. He research what may benefit our transaction. Service was expedient. Ms. Burbank was courteous, expedient, and communicated well. Great representatives of Rico and GM.
TREVOR THOMAS
5/1/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
WINDOW ROCK, AZ
Emery B|2022 Chevrolet 1500 Silverado
Confirmed Service Customer
4/7/2025
A very outstanding service am very appreciate of work to my truck
4/9/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
FORT DEFIANCE, AZ
Jarvis Y|2022 Chevrolet 1500 Silverado LTD
Confirmed Service Customer
4/30/2025
It's always clean n fast service
5/1/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
PINON, AZ
Ruby F|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/2/2025
The technicians were professional and fast service.
5/3/2025
Hi there, thank you; we appreciate your feedback! We want to sincerely thank you for choosing Rico Auto Complex and we hope to see you again soon!
RAMAH, NM
Gregory Z|2025 GMC Sierra 1500
Confirmed Sales Customer
5/2/2025
Trevor, the salesman, was very good, attentive and knowledgeable. It was overall an enjoyable experience.
TREVOR THOMAS
5/3/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Rico Auto Complex! We sincerely value your business and look forward to your next visit. Take care!
GALLUP, NM
Albert D|2023 GMC Terrain
Confirmed Service Customer
5/11/2025
Thank you for giving us a rental while our vehicle was in the shop.
5/12/2025
You're very welcome! Making sure you're never left stranded is part of how we care for our customers. We’re happy we could keep you rolling while your vehicle was in the shop. Safe travels and smooth roads ahead!
FORT DEFIANCE, AZ
Samuel P|2025 GMC Canyon
Confirmed Service Customer
5/13/2025
I purchased a 2025 truck.
5/14/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
SAN FIDEL, NM
Jeremy W|2025 GMC Acadia
Confirmed Sales Customer
5/15/2025
Rico’s has always provided me stellar service and always go the extra mile to assist in the car buying experience. I appreciate the professionalism of the staff, especially the kindness they show toward their customers. Thank you to Robert and Trevor for helping me get into a new vehicle. This was by far the best car buying experience I have ever had. Thank you.
TREVOR THOMAS
5/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
SHEEP SPRINGS, NM
Adrian Y|2023 GMC Acadia
Confirmed Service Customer
5/17/2025
Purchased remote start and it was INSTALLED and IT WORKS!!!! KELLY was outstanding and parts department staff as well.
5/18/2025
YES — that’s what we love to hear! A remote start that’s installed and works like a charm? That’s a win! Huge kudos to Kelly and the parts department for getting it done right. Thanks for trusting us to bring the convenience to life — here's to warm starts and cool rides ahead!
GALLUP, NM
Mathew G|2025 GMC Canyon
Confirmed Sales Customer
5/15/2025
Great, awesome, excellent
MITCHELL MURPHY
5/16/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
GANADO, AZ
Denise L|2025 GMC Acadia
Confirmed Sales Customer
5/15/2025
Ryan was Excellent as always !!!!! Cheerful and ready to make his customer happy.
RYAN MENAPACE
5/16/2025
Thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
GALLUP, NM
Jessica S|2025 GMC Acadia
Confirmed Sales Customer
5/20/2025
Great experience and Ryan got me everything that I wanted on my vehicle!
RYAN MENAPACE
5/22/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GALLUP, NM
Jessica T|2025 GMC Canyon
Confirmed Sales Customer
5/23/2025
It was an easy process from start to finish. I now have the truck of my dreams!
TREVOR THOMAS
5/25/2025
Hi, we are so happy to read such a great review about Rico Auto Complex! We're glad everything was completed quickly and to your satisfaction. Thank you so much for your feedback and congratulations on your new vehicle!
ALBUQUERQUE, NM
Vernita B|2015 Chevrolet Colorado
Confirmed Service Customer
5/27/2025
Mechanics and workers at Rico Lube were very courteous and took time to give my vehicle the service it needed. Thank you.
5/28/2025
We’re so glad our team at Rico Auto made you feel welcome and took the time to care for your vehicle properly. Courteous service and quality care are what we’re all about—thanks for trusting us with your ride, and we hope to see you again down the road!
BLUE GAP, AZ
John S|2024 GMC Sierra 2500 HD
Confirmed Service Customer
5/29/2025
fast and friendly service
5/31/2025
Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
GALLUP, NM
Duwayne B|2025 GMC Yukon
Confirmed Sales Customer
5/29/2025
My salesman Ryan was very good at his job. He made the purchase process feel seamlessly smooth. He was very helpful.
RYAN MENAPACE
5/31/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Rico Auto Complex! We sincerely value your business and look forward to your next visit. Take care!
GALLUP, NM
Alta M|2025 GMC Acadia
Confirmed Service Customer
6/9/2025
I told Brad that Weld County GMC stated that a part needed to be replaced but didn’t listen. When I got the vehicle back again the second time Brad said they replaced the part the one that was recommended by Weld County GMC.
6/11/2025
Thank you for sharing your feedback. It is important to us that we satisfy every customer, and we appreciate you bringing this issue to our attention. I am concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
FORT WINGATE, NM
Victor E|2021 GMC 3500HD Sierra
Confirmed Service Customer
5/19/2025
Completely satisfied with all.
5/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WINDOW ROCK, AZ
Gary P|2025 GMC 1500 Sierra
Confirmed Sales Customer
5/19/2025
NA
RYAN MENAPACE
5/21/2025
Hello, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. Have an amazing day!
FORT WINGATE, NM
Joseph D|2025 GMC Yukon
Confirmed Sales Customer
5/22/2025
The salesperson and team were very attentive to our needs; they treated us with respect and dignity. The salesperson during the purchasing process returned a price that was very agreeable to us and them. Overall, the experience with Rico Motors was excellent as always. This was our eighth purchase with Rico and Jeff as our salesperson.
JEFFERY MONTANO
5/23/2025
Thank you for your kind words! We truly appreciate your continued loyalty and are thrilled to hear that you've had a positive experience with our team. It's always a pleasure to assist you, and we look forward to serving you again in the future!
CUBERO, NM
Sabor B|2025 GMC Yukon XL 1500
Confirmed Sales Customer
5/22/2025
My experience was amazing! There was no hassle. Everyone has been friendly and willing to help and answer questions. 100% would buy more vehicles from Rico's!
TREVOR THOMAS
5/23/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GALLUP, NM
Leroy S|2018 GMC 1500 Sierra
Confirmed Service Customer
6/21/2025
Excellent Customer Service!
6/22/2025
Short, sweet, and music to our ears—thank you! Excellent customer service is what we aim for every day, and it’s a joy to know we delivered. Until next time, we’ll be here keeping that standard high!
NEWCOMB, NM
Tanya T|2025 GMC Sierra 1500
Confirmed Sales Customer
6/24/2025
I was very satisfied.
MITCHELL MURPHY
6/25/2025
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Rico Auto Complex and we hope to see you again soon!
FORT DEFIANCE, AZ
Arthur D|2020 GMC Canyon
Confirmed Service Customer
6/25/2025
Efficient and quick, Thanks.
6/26/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
SUN CITY WEST, AZ
Alexander A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
6/28/2025
Unsatisfactory Experience – Poor Service and Communication On April 4, 2025, I dropped off my vehicle at RICO Auto Service Center for warranty repairs. Unfortunately, the experience was extremely disappointing from start to finish. My vehicle sat idle for nearly three weeks before an official diagnosis was even made. I had left the wheel lock nut key clearly visible on the center console for the mechanic’s use, should the tires need to be removed. After a long wait, the replacement parts were finally ordered, but it took another three weeks for them to arrive. Then, repairs dragged on for yet another month. Throughout this time, I had to call weekly for updates, as I never received proactive communication from the assigned advisor. Only in the final three weeks did the service manager finally step in and assure me they would monitor progress. Despite being without a vehicle for almost three months, I was never informed of any rental coverage options from GM until I personally contacted GM corporate warranty support. When the vehicle was finally ready, I discovered the wheel lock nut key was missing — even though the empty case had been placed in the glove box. I notified the foreman, but they denied using or misplacing it, leaving me to purchase a replacement and pay out of pocket to remove the locking lug nuts. The overall experience was frustrating and unacceptable. There was no customer service to speak of, and I was not even going to bother addressing the additional dents and scratches found on my vehicle upon return. Based on this experience, I would strongly recommend avoiding this service center if you value communication, accountability, and basic customer care.
7/2/2025
Our team has acknowledged this review.
CHINLE, AZ
Kim G|2021 GMC 2500HD Sierra
Confirmed Service Customer
6/29/2025
The service was good but to be charged $120.00 labor to charge out a fuel filter which took about 5 minutes is a bit excessive.
7/1/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
GALLUP, NM
Bernie Y|2024 GMC Yukon XL 1500
Confirmed Service Customer
6/30/2025
Service help looked and acted like they didn't really want to service my vehicle. Asked to clean the windows, only cleaned the windshield. Service found debris in the engine compartment area and didn't want to clean it up. Had to asked if they could remove the debris. Service received before this visit was exceptional in comparison. Maybe it was just a bad day.......
7/1/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WINDOW ROCK, AZ
Daniel H|2021 Buick Enclave
Confirmed Service Customer
7/7/2025
When vehicle was initially dropped off by my wife, the staff was very rude and asking how the vehicle got to the dealership with the transmission problem and that it might have to be taken to Farmington as they don't service Buicks. I told my wife to tell them its a transmission problem in general, not anything Buick specific. A couple days later I called and it seemed the vehicle had not even been thoroughly given attention and the technician started on the problem only once I called. When I went to pick up the vehicle we were just told to "go pay" by the service desk. I had to direct the technician to stop, look at me and I asked him what was the diagnosis on the problem. My questions were: (1) did you look at the ATF when it was drained to see if anything was abnormal? (2) Was the transmission inspected internally when the ATF was drained? (3) was there any mechanical deficiencies? We were just given answers of "yes, yes, yes". This is not the first time this type of unprofessional customer service has been encountered at this dealership. If I ever decide to purchase another vehicle in the future, I would most likely not purchase through tis dealership if their service department continues to treat its customers in this manner.
7/9/2025
On behalf of our entire staff, we would like to express concern about the experience you shared regarding your visit with us. I have addressed your comments with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.
GALLUP, NM
Barbara C|2021 GMC Acadia
Confirmed Service Customer
7/10/2025
Wait time was short.
7/11/2025
Thank you! We always value hearing from our clients, and we’re thrilled to know you had such a positive experience with us. Thank you for taking the time to leave a review—it means a lot to us!
FORT DEFIANCE, AZ
Edmund L|2026 GMC Terrain
Confirmed Sales Customer
7/10/2025
Our experience was very pleasant. It was pressure free and the environment was relaxing. The people we encountered were friendly and ready to help with questions we had concerning certain vehicles of interest. We appreciated being valued as potential buyers.
JAYME MURPHY
7/11/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
ZUNI, NM
Marjorie H|2023 GMC Yukon
Confirmed Service Customer
6/11/2025
Service was good, however the prices are too high.
6/12/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WINDOW ROCK, AZ
Jayme M|2015 GMC Yukon
Confirmed Service Customer
6/13/2025
Best service in town!
6/14/2025
Reviews like this give us motivation and help us ensure we provide high-quality care. We are always more than happy to assist you if anything else comes up. Take care!
GALLUP, NM
Rosalita B|2025 GMC Sierra 1500
Confirmed Sales Customer
6/17/2025
I have known and dealt with Rico Auto Complex for many years. Because I have trust in the company, I have decided to purchase and do business with Rico. My experience with the sales person, Jayme Murphy and Finanical Officer Authumn Burbank was execellent. I will not hesitate to recommend Rico Auto Complex to relatives, friends and others.
JAYME MURPHY
6/18/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
WINDOW ROCK, AZ
Jessica G|2025 GMC Canyon
Confirmed Sales Customer
6/27/2025
Super great! We are always taking care of. Ryan is amazing! Help us get into our second purchased. Overall 100% recommended for family and friends.
RYAN MENAPACE
6/28/2025
We love hearing this! Ryan is a superstar, and we’re thrilled he helped make your second purchase as seamless and exciting as the first. Thanks for your recommendation—it means the world to us to be your go-to for family and friends!
GALLUP, NM
Jessica Y|2021 GMC 1500 Sierra
Confirmed Service Customer
6/30/2025
Rico ALWAYS does an amazing job! The guys are friendly and helpfully.
7/1/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SAINT MICHAELS, AZ
Joan J|2023 GMC Sierra 1500
Confirmed Service Customer
7/3/2025
Person that worked on my truck could’ve been nicer and not seemed annoyed, just saying
7/4/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WINDOW ROCK, AZ
Myron M|2012 GMC Acadia
Confirmed Service Customer
7/23/2025
Professional
7/24/2025
Thank you! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us. We look forward to serving you again!
WINDOW ROCK, AZ
Jimmy Y|2016 GMC Yukon XL
Confirmed Service Customer
7/25/2025
Technicians show expertise and are cordial.
7/26/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
GALLUP, NM
Thomas H|2025 GMC Sierra 1500
Confirmed Sales Customer
7/28/2025
just awesome
KEVIN HOLGATE
7/29/2025
Hi, thank you for the high star rating and for the review! We do hope we can be of assistance in the future. Take care!
WINDOW ROCK, AZ
Patrick Y|2018 GMC 1500 Sierra
Confirmed Service Customer
8/4/2025
Staff were available an answered my questions
8/5/2025
Our team is always here to answer your questions and support you whenever needed. We appreciate you recognizing their availability and care—it means a lot to us.
CHINLE, AZ
Alexander A|2025 GMC Sierra 2500 HD
Confirmed Service Customer
8/8/2025
Inaccurate and Unprofessional – Poor Records and Communication This is a perfect example of the dysfunction at this dealership. I have not had any service performed or even visited this location since July 2025 — yet I just received a request to review a supposed visit dated August 7, 2025. This raises serious concerns about how customer records and service appointments are managed. If they can't track visits accurately, I can only imagine how they handle actual repairs and warranty work. Very unprofessional and reinforces my decision not to return.
8/13/2025
Our team has acknowledged this review.
CHINLE, AZ
Cleo K|2021 Buick Envision
Confirmed Service Customer
8/13/2025
Easy process and service was fast, good job
8/14/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
GAMERCO, NM
Jaclyn C|2019 Chevrolet Trax
Confirmed Service Customer
8/14/2025
When I brought my vehicle in for service, Manning was very helpful and took my vehicle in for a quick inspection, The service team did an amazing job - they fixed the problem and I'm always grateful for there excellent team. I always take my vehicle to Rico because they always get the job done in a timely manner. GOOD JOB GUYS
8/15/2025
Thank you for your feedback! We're so glad to hear that you consistently have a great experience with our service team. We always strive to provide the best possible service and truly appreciate your continued trust!
NAVAJO, NM
Marjorie H|2023 GMC Yukon
Confirmed Service Customer
8/18/2025
The labor fees just to replace a cabin filter was too expensive. It’s more than the cost of the parts & somthg that takes only a minute to replace. I’m disappointed with your service.
8/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WINDOW ROCK, AZ
Joan J|2023 GMC Sierra 1500
Confirmed Service Customer
9/12/2025
Rico’s has come through in helping me obtain the truck I wanted with what I wanted as far as the Rhino Lining for my pretty red truck
9/14/2025
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WINDOW ROCK, AZ
Robert P|2020 GMC Terrain
Confirmed Service Customer
7/24/2025
Really fast thorough service at Quick Lube. Fair price.
7/25/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
GALLUP, NM
Logan B|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/15/2025
Very quick and professional sales representative
KEVIN HOLGATE
8/17/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WINDOW ROCK, AZ
Elise S|2022 GMC 1500 Sierra
Confirmed Service Customer
8/16/2025
Great customer service, the body shop stayed in contact with me.
8/18/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
KEAMS CANYON, AZ
Lacey Y|2026 GMC Acadia
Confirmed Sales Customer
8/19/2025
Very welcoming and awesome customer service. Sales person was
JEFFERY MONTANO
8/21/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
BRIMHALL, NM
Pearl R|2022 Chevrolet Equinox
Confirmed Service Customer
9/7/2025
I have gone to Rico three times because I love their prompt service & their integrity. Patrick Esquibel is amazing & always keeps me updated about my vehicle.
9/8/2025
Thank you for your kind words! We're thrilled to hear that our staff consistently provides you with excellent service. We’ll be sure to pass along your feedback to him. We truly appreciate your continued trust in our team and look forward to serving you again soon!
SANDERS, AZ
Tuilian B|2026 GMC Acadia
Confirmed Sales Customer
9/11/2025
Our sales representative Ryan Menapace was well knowledge and spoke in a clear and consistent manner, He made my wife and I feel very comfortable in purchasing a vehicle on our own. The process was fast and understandable. The dealership was clean and well mannered. Everyone there made you feel welcomed and part of the Rico family. We were very impressed and would recommend family, friends and colleagues to head over there for there next purchase.
RYAN MENAPACE
9/12/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for your positive experience. Have a great day!
GALLUP, NM
Jeremy W|2025 GMC Acadia
Confirmed Service Customer
9/11/2025
Quality work
9/12/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
SHEEP SPRINGS, NM
Julia T|2018 GMC 1500 Sierra
Confirmed Service Customer
9/28/2025
Steering wheel locked, key ignition wouldn't turn. Besides only had the one vehicle for transportation, and likely had to walk. The service department completed all that was needed within a week. Thanks.
9/29/2025
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
CHINLE, AZ
Hugo C|2026 GMC Acadia
Confirmed Sales Customer
9/23/2025
Ryan Menapace was by far the most helpful and friendly salesperson I have ever worked with. His service alone is worth coming back for.
RYAN MENAPACE
9/24/2025
We’re thrilled Ryan Menapace made such a positive impression! Friendly, helpful service is exactly what we aim for, and we’ll be proud to provide the same exceptional experience whenever you return.
GALLUP, NM
Virgil L|2017 GMC Terrain
Confirmed Service Customer
9/23/2025
Poor service. Wait time for oil change took approximately 45 minutes.
9/24/2025
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
GALLUP, NM
Mathew G|2025 GMC Canyon
Confirmed Service Customer
9/23/2025
Very curteous and professional. Unlike other place where the guys turn into howling monkeys when they see a pretty lady. Thank you for being well mannered
9/24/2025
We’re glad you found our team courteous and professional! Creating a respectful and welcoming environment is very important to us, and we’ll continue providing that same high standard for every guest.
GANADO, AZ
Richard C|2024 GMC Acadia
Confirmed Service Customer
9/25/2025
Went in after work…. About 5:15pm. Everyone was very pleasant. While there was an issue with the GM system and I wasn’t able to use my points, I still feel like it was a good deal.
9/26/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
GAMERCO, NM
Jaclyn C|2019 Chevrolet Trax
Confirmed Service Customer
10/6/2025
they did a good job
10/7/2025
Thank you for the feedback. We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again.
NAVAJO, NM
Nelson L|2024 GMC Sierra 2500 HD
Confirmed Service Customer
10/8/2025
though service was good. The costs for parts, materials and labor are outrageous negating future patronage of Rico's Quick lub. We're forced to implement DYI practices in order to continue operating our vehicles in these inflated services. Regards
10/9/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
ZUNI, NM
Jessica Y|2021 GMC 1500 Sierra
Confirmed Service Customer
10/27/2025
Rico Auto Complex always takes care of me! I’ve never been overcharged or had any pressure to complete work. Dennis explained everything that was being done and solved my issue for less than I was expecting.
10/29/2025
Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!
SAINT MICHAELS, AZ
William L|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
9/29/2025
I didn’t have my vehicle serviced at all, I was never there, you’ve got the wrong man.
10/6/2025
Our team has acknowledged this review.
GALLUP, NM
Irene T|2019 Buick Enclave
Confirmed Service Customer
10/9/2025
Fast & very efficient, get the job done with 10minutes
10/10/2025
We’re thrilled to hear everything was completed quickly and to your satisfaction! It’s great to know we provided a positive experience. If there’s anything else we can help with, please don’t hesitate to reach out—we’re always happy to assist!
THOREAU, NM
Arnold L|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
10/20/2025
Prices could be better
10/21/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
KEAMS CANYON, AZ
James M|2023 Buick Envision
Confirmed Sales Customer
10/21/2025
Jayme was the best. She made my buying experience so easy. I really appreciate her
JAYME MURPHY
10/22/2025
Thank you for your feedback! We're thrilled to hear that our staff made such a positive impression. We sincerely value your business and look forward to serving you again!
GALLUP, NM
Gary P|2023 GMC Acadia
Confirmed Service Customer
10/23/2025
na
10/25/2025
We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know.
FORT WINGATE, NM
Emanda D|2021 Chevrolet Colorado
Confirmed Service Customer
11/4/2025
Friendly service. Quick and consistent, thank you.
11/6/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
MENTMORE, NM
Joan J|2025 GMC Sierra 1500
Confirmed Service Customer
11/8/2025
Employees were professional and courteous
11/9/2025
Hello, we really appreciate your feedback! We sincerely thank you for the positive review. We are happy to help!
WINDOW ROCK, AZ
Valerie S|2025 GMC Acadia
Confirmed Service Customer
11/17/2025
There is oil leaking from my 2025 Acadia (this should not be happening with a new car). Rico changed my oil two times in a row and the last oil change was on Nov 5. I took it to the Rico Service department on the morning of Nov. 12, but they said they were not sure if they would get to it that day. And they don't do appointments. All of this is a major inconvenience -- the oil shop is the one who started the leak, because they are the only ones who have touched it, and then the service shop will not get to it until a later date. Now, I have to make arrangements to find another vehicle just so I can leave it there.
11/18/2025
It appears the impression you received during your recent visit to our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give us a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you.
KEAMS CANYON, AZ
Laverne W|2016 GMC 2500HD Sierra
Confirmed Service Customer
11/5/2025
We had to wait for about an hour before we’re able to drive in. They had to work on vehicle ahead of us
11/6/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WINDOW ROCK, AZ
Brenda Y|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
11/19/2025
Replacement of part was fast and satisfactory.
11/20/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
RAMAH, NM
Larry C|2026 GMC Sierra 1500
Confirmed Sales Customer
11/26/2025
Mitch Murphy was very helpful in getting what I wanted. The other folks were very helpful ,too. And friendly.
MITCHELL MURPHY
11/27/2025
Thank you for your kind words! We’re thrilled that you had a positive experience with our team. Your satisfaction is important to us, and we look forward to serving you again in the future!
AZTEC, NM
Janice B|2025 GMC Sierra 1500
Confirmed Service Customer
12/9/2025
Service was great and fast. Employees were friendly and very knowledgeable.
12/10/2025
Great review—so glad the service was fast and the team felt friendly and knowledgeable! Thanks for coming in.
WINDOW ROCK, AZ
Jason G|2023 Chevrolet Colorado
Confirmed Service Customer
12/12/2025
Great service thank
12/13/2025
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
GALLUP, NM
Mathew G|2018 Chevrolet Malibu
Confirmed Service Customer
12/30/2025
Professionals, and very polite and courteous. Not sleazy creeps like at the J-lube joint.
12/31/2025
We appreciate your candid and positive feedback. Professionalism and courtesy are always our focus, and we’re glad that stood out to you.
GANADO, AZ
Randy T|2026 GMC Canyon
Confirmed Sales Customer
12/31/2025
Ryan has treated us very well. He goes above and beyond all expectations.
RYAN MENAPACE
1/1/2026
We’re thrilled Ryan went above and beyond for you! Your recognition of his dedication is greatly appreciated.
KINGMAN, AZ
Kristopher W|2021 GMC 1500 Sierra
Confirmed Service Customer
1/5/2026
Super good job on the service
1/6/2026
Thank you! We always appreciate hearing from our clients, and we’re thrilled you had such a positive experience with us. If there’s anything else you need help with, don’t hesitate to reach out!
SAINT MICHAELS, AZ
Irene T|2019 Buick Enclave
Confirmed Service Customer
1/6/2026
Fast professional services
1/7/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
THOREAU, NM
Ann C|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
11/27/2025
Rico motors gives our vehicle quality service.
MITCHELL MURPHY
11/28/2025
Hi there, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
GALLUP, NM
Ortencia S|2023 GMC Canyon
Confirmed Service Customer
11/29/2025
I called first. The guy was so nice. Gave me options and I pulled up to garage. Not 5 seconds the team was ready to help me with my wipers. Service was done within minutes. Thank you.
11/30/2025
Hello, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!
WINDOW ROCK, AZ
Irving C|2026 GMC Terrain
Confirmed Sales Customer
12/4/2025
Process of applying didn't take long
MITCHELL MURPHY
12/5/2025
Hello, we are glad we could help! We sincerely value your business and look forward to your next visit. Take care!
CHURCH ROCK, NM
Marilyn M|2021 GMC Terrain
Confirmed Service Customer
12/9/2025
Excellent services
12/10/2025
Thank you for the excellent feedback—glad we could serve you well!
WINDOW ROCK, AZ
Raymond C|2001 GMC Sierra 2500HD
Confirmed Service Customer
12/18/2025
Average
12/19/2025
Thank you for taking the time to provide this feedback. Our customers are our greatest assets, and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail.
WINDOW ROCK, AZ
Johanna B|2026 GMC Acadia
Confirmed Sales Customer
1/6/2026
Shout out to our salesman Tyron B. Excellent service. Definitely would recommend him to anyone looking for a new ride.
TYRON BEGAY
1/7/2026
Hi there, thanks for highlighting some of our staff who helped make this such a great experience! We hope you have a great day!
TSAILE, AZ
Judy J|2020 Buick Encore GX
Confirmed Service Customer
1/8/2026
Very efficient service and polite ☺️
1/8/2026
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle.
GALLUP, NM
Irene B|2022 Chevrolet Colorado
Confirmed Service Customer
1/10/2026
Good
1/11/2026
We appreciate your kind feedback! It’s great to hear you had a positive experience. We hope to serve you again soon.
NAVAJO, NM
Perry R|2026 GMC Canyon
Confirmed Service Customer
1/15/2026
My visit was poorly timed; a post-holiday staffing shortage resulted in a total wait time of nearly three hours for an oil change
1/15/2026
We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us, and we would like to learn more. Please contact us directly so we can address and remedy your concerns.
CHINLE, AZ
Nelson B|2025 GMC Sierra 1500
Confirmed Sales Customer
1/15/2026
Processing of credit application was streamlined. They got it done in no time.
RYAN MENAPACE
1/16/2026
Thank you for the positive feedback! We’re glad the credit application process was smooth and quick for you. We appreciate your support and look forward to assisting you again.
CHINLE, AZ
Shirley J|2013 GMC 2500HD Sierra
Confirmed Service Customer
1/20/2026
Friendly
1/21/2026
We’re grateful for your brief and positive feedback. Friendly service is always at the heart of what we do. Thank you for stopping by, and we hope to see you again soon.
WINDOW ROCK, AZ
Barbara C|2021 GMC Acadia
Confirmed Service Customer
1/14/2026
Quick service workers were friendly and they were professionals about doing their job.
1/16/2026
We're glad everything was completed quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Have a wonderful day!
FORT DEFIANCE, AZ
Anna K|2025 GMC Acadia
Confirmed Service Customer
1/15/2026
Dennis in service is very rude and not helpful
1/20/2026
Our team has acknowledged this review.
GALLUP, NM
Benny Y|2024 GMC Yukon XL 1500
Confirmed Service Customer
1/16/2026
Very good
1/17/2026
We appreciate your kind words and positive rating. It’s great knowing you had a good experience with our team. Thanks for stopping by, and we look forward to serving you again.
BRIMHALL, NM